One of my Love Handles is not working

Customer Care team Updated by Customer Care team

Oh no! We're sorry to hear you're having trouble. Let's get to the bottom of this. πŸ•΅πŸΎβ€β™€οΈ

  1. Just double-checking, is the white light on? If it's not, your device is not switched on.
  2. Are both pads attached to your body? Our device an electrical device which means it needs a closed/complete circuit to work... aka, both pads need to be stuck to your skin.
  3. Make sure all the leads are connected and secured.
  4. Try repositioning the Love Handle to see if it's a placement issue.
  5. Still nothing? Try swapping the Y-cable leads between the Love Handle pads to see if this swaps the side that isn't working β€” that way we can determine if it's a problem with your cable or the pads. Email us at and we'll process a replacement for you. ⭐️

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