Updated by Customer Care team
We think you'll love your period pain relief device, but we understand that all bodies are different. So, if by any chance your device doesn't help with your pain, we have a money-back guarantee so you can return your device pain-free 🙂
Our Returns Policy
- Ovira covers the cost of return shipping if you purchased items from Australia, New Zealand, United States, Canada, and UK.
- Original shipping charges (such as express/international shipping and import taxes) will not be refunded
What's the process like?
Click the button above and give us as much information as possible about your order. This will make the process easier and faster. If your device was a gift (what a thoughtful gift) ask the original buyer to send you their email address and order number.
- We’ll email you a prepaid shipping label within two (2) business days.
- Please include your device and all parts and accessories, as well as the original box in your return.
- We will process your refund within five (5) business days of your return arriving back at our warehouse.
- From there, it can take up to two (2) weeks for your refund to be credited to your original form of payment.