What's your return policy?

Customer Care team Updated by Customer Care team

We think you'll love Noha, but we understand that all bodies are different. So, if by any chance Noha doesn't help with your pain, we have a 100-day money-back guarantee so you can return your product pain-free 🙂

Our Returns Policy

  • Ovira covers the cost of return shipping if you bought from either Australia, New Zealand, United States, Canada or the UK.
  • Original shipping charges (such as express/international shipping and import taxes) will not be refunded.
  • You have 100 days from receiving Noha to start your return process

What's the process like?

Click the button above and give us as much information as possible about your order. This will make the process easier and faster. If Noha was a gift (what a thoughtful gift) ask the original buyer to send you their email address and order number.

  1. We’ll email you a prepaid shipping label within two (2) business days.
  2. Please include your device and all parts and accessories, as well as the original box in your return.
  3. We will process your refund within 5 business days of your return arriving back at our warehouse.
  4. From there, it can take up to two weeks for your refund to be credited to your original form of payment.
Please note: for security reasons we are only able to refund your original form of payment (Paypal, AfterPay or Credit Card).
If your card was cancelled or has expired since you purchased Noha, the bank will sort it out and redirect the funds back to you. This can take up to a week. If it hasn't been resolved by then, you might need to give a call to your bank.

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